ab388 Terms and Conditions —
Complete Usage Policy

1. General Terms

By using the ab388 platform, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. These terms apply to the ab388 website, mobile application, and all related services.

These terms and conditions constitute a legal agreement between you and ab388. They must be read together with the Privacy Policy, Responsible Gaming guidelines, and any special promotional terms published from time to time.

ab388 reserves the right to amend, change, or update these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

2. Account Registration and Membership

The following conditions must be met to open an account at ab388:

• You must be at least 21 years of age and online gaming must be legally permitted in the country where you reside.
• Each person may open only one account. Multiple accounts for the same person are strictly prohibited.
• All information provided at the time of registration must be complete, accurate, and up to date.
• Your account password and login details must be kept strictly confidential — this information must not be shared with any third party.
• Accounts are non-transferable and may not be sold.

If any inaccuracy or false information is found in the details provided during account registration, ab388 reserves the right to immediately cancel the relevant account, and any pending bonuses or winnings may be forfeited.

3. Age Verification and Identity Confirmation (KYC)

ab388 reserves the right to verify the age and identity of all members. This process is known as Know Your Customer (KYC) and is an internationally recognized security procedure.

The following documents may be required for identity verification:

• Scanned copy of National ID (NID), passport, or driving licence.
• Utility bill or bank statement issued within the last three months as proof of address.
• Document proving ownership of the payment method used.

ab388 ensures that all submitted documents are stored with full confidentiality and used solely for the purpose of verification.

4. Deposit and Withdrawal Terms

4.1 Deposit Terms

• The minimum deposit amount is ৳300 (applicable to all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• No additional charges apply at the time of deposit, however your payment provider's own fees may apply.
• Deposit processing is generally instant, although in some cases a short time may be needed for verification.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Standard withdrawal time: 10–45 minutes.
• Withdrawals can only be made via the same method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• For large withdrawal amounts, additional verification may be required if KYC has not been completed.

5. Bonus and Promotion Terms

ab388 offers various types of bonuses and promotional offers. The following general terms apply to all bonuses:

• Welcome Bonus: 120% bonus on the first deposit up to ৳5,000. A minimum deposit of ৳300 is required to receive this bonus.
• Wagering Requirement: A wagering requirement of 20 times (20x) applies to the welcome bonus. This means withdrawal is only possible after placing bets totalling 20 times the bonus amount.
• Each bonus has its own validity period and terms — any unused bonus will be cancelled once it expires.
• Different wagering coefficients may apply to certain games when betting with bonus funds.
• Accounts of players who abuse bonus benefits may be cancelled.
• Multiple bonuses cannot be combined at the same time unless specifically permitted.

5.1 VIP Program

ab388's VIP program has three tiers:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

Advancement to a VIP tier depends on your overall gaming activity and engagement with the platform. ab388 holds the final authority on determining VIP tier placement.

6. Gaming Rules

The following general rules must be followed when playing games on the ab388 platform:

• Each game has its own rules, which can be found in the game interface. Please read the rules carefully before starting a game.
• Game outcomes are determined by a Random Number Generator (RNG), which is fully impartial and certified.
• If any game round is left incomplete due to a technical error or network issue, ab388 reserves the right to cancel the relevant bet and return the original amount.
• There must be sufficient balance in the account during a game session. If the balance runs out, bets are automatically cancelled.
• In live casino games, the dealer's decision is final. In the event of any dispute, video recordings will be used as evidence.

7. Prohibited Activities

The following activities are strictly prohibited on the ab388 platform:

• Opening multiple accounts or using another person's account.
• Strategically altering betting patterns to gain bonus benefits (bonus hunting or bonus abuse).
• Using any software, bots, or automated systems in games.
• Managing an account or depositing/withdrawing funds on behalf of a third party.
• Exploiting any technical vulnerability or bug in the platform to gain an unfair advantage.
• Money laundering or conducting any illegal financial activity.
• Behaving in an offensive, threatening, or abusive manner toward other members or ab388 staff.
• Using ab388's content, trademarks, or intellectual property without authorisation.

8. Account Suspension and Closure Policy

ab388 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• In the event of a breach of any clause of these terms and conditions.
• If documents requested for KYC verification are not provided within the specified time.
• If suspicious or unusual activity is observed on the account.
• At the member's own request (voluntary closure).
• If the member requests self-exclusion or a gaming break.

Upon account closure, a withdrawal of the valid balance (excluding bonuses) may be requested, subject to the verification process. If you wish to close your account yourself, please contact our support team via live chat.

9. Privacy and Data Protection

ab388 places the highest priority on protecting members' personal information. Full details of how we collect, store, and use data can be found in our Privacy Policy.

• All personal data is protected using SSL encryption technology.
• Your information is not sold to any third party.
• Data is shared only where legally required or with partners necessary for the provision of services.
• Members may request to view, correct, or delete their stored personal information.

For more details, please read our Privacy Policy.

10. Limitation of Liability

The following limitations of liability apply to the use of the ab388 platform:

• ab388 is not responsible for any financial loss, lost profits, or indirect damages arising from your gaming activity.
• ab388 is not responsible for internet connectivity issues, device failure, or any other technical problems.
• ab388 will not be held liable for service disruptions caused by circumstances beyond its control (such as natural disasters, server attacks, or government directives).
• ab388 is committed to maintaining the highest service standards, but uninterrupted 24/7 service is not guaranteed.

11. Responsible Gaming

ab388 is fully aware of and committed to responsible gaming. We believe gaming should be a healthy form of entertainment.

• Age Restriction: Only those aged 21 or above may open an account and play on ab388.
• Deposit Limits: Members can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Any member may exclude themselves from their account for a set period or permanently.
• Reality Check: Members are reminded of their gaming time and spending at regular intervals.
• Support: For help with gaming addiction, please contact our 24/7 live chat support.

To learn more about responsible gaming, please read our Responsible Gaming page.

12. Policy on Changes to Terms and Miscellaneous

ab388 reserves the right to partially or fully change these terms and conditions at any time. In the event of changes:

• Updated terms and conditions will be published on the website and the "Last Updated" date will be revised.
• Members will be notified by email or on the platform in case of significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.1 Applicable Law

These terms and conditions will be interpreted in accordance with applicable laws and regulations. In the event of any dispute, efforts will be made to resolve it through discussion.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between ab388 and the member, and supersede all prior oral or written agreements or understandings.

If any provision of these terms and conditions is found to be invalid or unenforceable, that provision will be severed and the remaining terms and conditions will remain in full force and effect.