ab388 Privacy Policy

1. Scope of the Policy

ab388 places the highest importance on its users' privacy. This Policy explains the following:

• What types of personal information we collect.
• How and for what purposes the collected information is used.
• Who the information may be shared with and under what circumstances.
• What measures we take to protect your information.
• What rights you have regarding your personal information.

This Policy should be read as part of ab388's Terms and Conditions. Both documents together define the relationship between you and ab388.

2. What Information We Collect

ab388 may collect the following types of information:

2.1 Information Provided Directly

• Name, date of birth, email address, and mobile number provided at the time of registration.
• National ID or passport information for account verification.
• Payment-related information required for financial transactions (account details for bKash, Nagad, Rocket, Upay, etc.).
• Information provided when contacting our support team.

2.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• Date, time, and duration of visits to the website.
• Information about which pages were visited and which links were clicked.
• Information collected through cookies and similar tracking technologies.
• Device identifier information.

2.3 Information Received from Third Parties

• Information received from identity verification service providers.
• Information from fraud prevention and risk assessment agencies.
• Transaction-related information received from financial institutions and payment processors.

3. Purposes of Using Information

ab388 uses the collected information for the following purposes:

3.1 Service Operation and Improvement

• To create, maintain, and manage user accounts.
• To process deposits, withdrawals, and other financial transactions.
• To provide gaming services, bonuses, and promotions.
• To improve platform performance and user experience.
• To resolve technical issues and carry out maintenance.

3.2 Security and Compliance

• To verify identity and confirm age (only users aged 21 and above may use the service).
• To detect and prevent fraud, money laundering, and other illegal activities.
• To ensure responsible gaming and identify problematic behaviour.
• To meet legal obligations.

3.3 Communication

• To send notifications about account activity, transactions, and system updates.
• To provide customer support and respond to enquiries.
• With your consent, to send promotional offers and news.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ab388 website. Cookies are small text files stored on your device that help our website function more effectively.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. Without these, the website cannot work properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse website traffic and usage patterns in order to improve the service.
• Security Cookies: Help detect and prevent fraud.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling cookies may cause some features of the website to not work properly.

5. Sharing Information with Third Parties

ab388 never sells or rents your personal information. Information may be shared only in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out various functions on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification agencies, and data security providers. These organisations receive only the information necessary for the specific service and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed when required by law or by court order, in response to a lawful request from a government authority, or when necessary to protect our rights and property.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. Users will be notified in advance in any such situation.

6. Security Measures

ab388 has adopted modern technical and organisational measures to keep your personal information secure:

• SSL Encryption: All data transmission on our platform is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Access Controls: Only authorised personnel can access user information.
• Regular Security Reviews: Our systems undergo regular security testing and audits.
• Two-Step Verification: Two-step verification is available for additional account security.
• Firewall and Intrusion Detection Systems: Modern firewalls are active to prevent unauthorised access.

However, no transmission over the internet is completely secure. Even with our best efforts, it is not possible to guarantee 100% security. If you notice any suspicious activity, please notify our support team immediately.

7. How Long We Keep Information

ab388 retains user information only for as long as necessary. The following factors are considered when determining retention periods:

• The necessity of the information for providing the service.
• Legal obligations and guidance from regulatory authorities.
• Fraud prevention and security requirements.
• The necessity of the information for resolving disputes and legal claims.

Even after an account is closed, financial records and identity verification information may be retained for a specified period, determined on the basis of legal requirements.

8. Your Rights Over Personal Information

Every user registered with ab388 has the following rights regarding their own information:

8.1 Right to Access

You may request at any time to know what information ab388 holds about you.

8.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you may request that it be corrected. Some information can also be updated directly from your account profile.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, where legal obligations exist, some information may need to be retained for a specified period.

8.4 Right to Opt Out of Marketing Communications

You have the option to unsubscribe from promotional emails or notifications at any time. However, it is not possible to stop important account-related notifications from being sent.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format.

To exercise these rights, contact us via 24/7 live chat on our website or by emailing [email protected].

9. Age Verification and Child Protection

ab388 strictly does not provide services to anyone under the age of 21. Age is verified at the time of registration on our platform and we do not knowingly collect or process the information of any minor.

If a minor has registered by mistake and this comes to our attention, that account will be closed immediately and the associated information will be deleted. If you suspect that a minor you know is using our platform, please notify our support team without delay.

10. Changes to the Privacy Policy

ab388 may change or update this Privacy Policy from time to time. When changes are made:

• The updated date will be noted on this page.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

We recommend that you review this Privacy Policy regularly so that you are always informed about how your information is being kept secure.